Refund Policy

At TECHUP, customer satisfaction is our priority. If you are not completely satisfied with your new workspace gear, we’re here to help. Please read our policy carefully before placing your order.

📦 7-Day Return Policy

• You may request a return within 7 days of receiving your order if the item is damaged, defective, or incorrect.

• To be eligible for a return, the product must be completely unused and in its original condition.

• All original packaging, cables, manuals, and accessories must be included with the return.

❌ Items Not Eligible for Return

• We do not accept returns for used products or items damaged due to user misuse.

• Items returned without their complete original packaging will be rejected.

• Returns based on a change of mind after order confirmation are not accepted unless specifically approved by our support team.

🔄 Exchange & Refund Process

• If you receive a damaged or incorrect item, TECHUP will offer a free exchange to make it right.

• Once we receive and inspect your returned item, approved refunds are processed within 3–7 working days.

• Refunds will be issued securely via bank transfer, JazzCash, or EasyPaisa (as agreed).

• Please note that the original delivery charges are non-refundable.

🚚 Return Shipping

• If the return is due to our error (e.g., wrong or damaged product upon arrival), TECHUP covers the return shipping cost.

• If the return is approved for any other reason, the customer is responsible for bearing the return shipping cost.

📩 How to Request a Return

To initiate a return, please contact our support team and provide your Order Number, Full Name, Contact Number, clear pictures of the product/issue, and your reason for returning.

• WhatsApp: +92 3135654126

• Email: official.techup.pakistan@gmail.com

⚠ Important Note: TECHUP reserves the right to refuse a return request if the product does not meet the conditions mentioned above.

Thank You for Shopping with TECHUP ❤️ We value your trust and aim to provide the best tech accessories shopping experience in Pakistan. Work smarter. Connect faster. Upgrade with TECHUP.